Privacy policy

Privacy Policy and Notice

At Reserv, we respect your privacy and are committed to protecting your personal data. This document explains how we handle personal data across our websites, applications, and digital platforms. It combines our Privacy Policy and Privacy Notice in order to provide clarity and ensure compliance with applicable data protection laws, including the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its related regulations. By using our platforms, you agree to the terms of this document. If you have any questions, please do not hesitate to contact us.

Who We Are

Reserv (“we,” “us,” or “our”) is a company registered with the Ministry of Commerce in the Kingdom of Saudi Arabia. We provide services related to entertainment and tourism activities within the Kingdom. As the “Data Controller,” we are responsible for determining how personal data is collected, processed, and shared, while ensuring compliance with legal and ethical standards.

What Personal Data We Collect

When you interact with us, we may collect personal data such as your full name, mobile number, email address, gender, country, and nationality. Depending on your interactions, we may also collect location data based on your device settings; booking details, such as the event date, ticket types, and number of tickets; and payment details, such as the card type, transaction date, and payment time. We may also collect engagement data, including how frequently you use our platform; technical data, such as your IP address, browser type, device type, and time zone; your promotional preferences; and usage data relating to your activity on the platform and your browsing history. In addition, we may collect information such as feedback, survey responses, preferences, interactions with customer support, and analytics to help us improve our services.

Why We Collect Your Data

We collect your personal data in order to provide the services you request, enhance your user experience, send you updates or promotional offers with your consent, and comply with our legal obligations. Our goal is to deliver exceptional service while ensuring transparency and safeguarding your data.

Your Rights

Under the Personal Data Protection Law and other applicable laws, you have the right to access your data, request the correction of any inaccurate or incomplete information, request the deletion of your data where legally permitted, and object to the use of your data for certain purposes.

Data Sharing

We may share your data with service providers for the purpose of processing payments or delivering services, and, with your consent, with partners for joint events or promotional offers.

Data Security

We implement technical and administrative measures to protect your personal data against unauthorized access, loss, or misuse.

Data Retention Period

We retain your data only for as long as it is necessary for the specified purposes, or as required by law.

Automated Decision-Making and Analytics

We do not process your data through automated decision-making or profiling. However, we use analytics to improve our platforms and, with your consent, may display targeted advertisements. For further details, please refer to our Cookie Policy.

Legal Basis for Data Processing

We process your data in order to fulfill our contractual obligations, comply with legal requirements, and improve our services on the basis of our legitimate interests.

Changes in Ownership

In the event of a change in the ownership of Reserv, such as a sale or merger, your data may be transferred to the new entity, which will honor this Policy and Notice.

Updates to This Document

This document may be updated to reflect legal or operational changes. You will be notified of any significant updates via email, notifications, or banners on our platforms.

Disclaimer

Reserv shall not be liable for any direct or indirect damages, or any incidental or consequential losses, arising from your use of, or inability to use, our platforms.

How to Contact Us

For any inquiries, or to exercise your rights, you may contact us by email at support@Reserv.sa or by phone at +966544414380.